Shipping

Shipping is fast, safe, and flat-rate with Solidshape.

From our warehouse to your project—fast, insured, and flat‑rate.

Safe Delivery

Over 99.6 % of our cartons arrive in perfect condition. They’re all fully insured and are delivered by one of our premium partners.

Powerful packaging:

Every order is packed to exceed industry best practices using our field-proven configurations. For example, large-format tiles are set vertically in “solider stacks” to minimize stress and edge impact, and most orders are shipped on crates or pallets. We defend your product’s integrity.

If something happens:

We’ll rush free replacements or issue a full refund within one business day of proof. No back‑and‑forth, no waiting weeks. That’s our SolidSafe™ Promise. And, please, follow these steps:

  • Accept the delivery & note the damage with the driver—refusing can create return‑freight fees.
  • Snap photos and email [email protected].

Fast Shipping

Lightning‑fast dispatch

  1. Ships in 24‑48 hours: 98 % of orders leave our warehouse within two business days.
  2. 5‑10 business‑day delivery coast‑to‑coast—tracked at every mile.

White‑glove scheduling:

The carrier will call you to schedule within 48 hours—book the drop‑off when your crew is on‑site. (Please follow this step to avoid storage fees.)

Tracking:

After our trusted carriers pick up your order, we email you a tracking number. It may take 1-2 days post-shipment for the tracking details to become active.

Click Tap for Shipping Rates

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Order ValueFlat-Rate
Under $1k
$1k – $10k
Over $10k

Bigger orders lower (or free) shipping.

More Details

Flat-Rates excludes countertop slabs and sale/specially priced products. Very rarely, orders aren't covered by Flat-Rate Shipping. In that case, you can choose a custom shipping quote or to cancel the order.

Sample Shipping

  • Order a sample for $15—shipping’s on us.
  • The sample lands in your hands in 4‑5 business days. (You'll have 60 days to use your $30 sample credit. Learn more at Samples)

Local Pickup

  • Enjoy FREE shipping with local pickup across Orange County, CA!
  • More states will be added soon.

How local pickup works

Use coupon code LocalPick at checkout in the "Sample code" to waive shipping fees.
Once your order is confirmed, we’ll email you the pickup location and earliest available pickup time.
Please note: pickup locations are never at our main office in Anaheim—no products are stored there.