Shipping policy

Flat-Rates

Order	West (red)	North West (blue)	East (green)
Under $1k	$149	$229	$299
$1k – $10k	$99	$149	$199
Over $10k	FREE	FREE	FREE

Flat-rate shipping excludes countertop slabs and sale or specially priced products. In the rare case an order is outside our flat-rate coverage, we'll send a custom freight quote for your approval before any additional shipping charges are applied.

Small-order shipping: In rare cases, freight costs for smaller orders may be unusually high relative to the order value. When this happens, we may contact you after checkout to request a supplemental shipping payment. Any additional charge will be clearly communicated and requires your approval before being applied. If you prefer not to proceed, you may cancel your order for a full refund before shipment.

Safe Delivery

Over 99.6% of our cartons arrive in perfect condition. They're all fully insured and are delivered by one of our premium partners.

Powerful packaging

Every order is packed to exceed industry best practices using our field-proven configurations. Large-format tiles are set vertically in soldier stacks to minimize stress and edge impact, and most orders ship on crates or pallets. We defend your product's integrity.

If something happens

We'll rush free replacements or issue a full refund within one business day of proof. No back-and-forth, no waiting weeks. That's our SolidSafe Promise. Please follow these steps:

• Accept the delivery and note the damage with the driver (refusing can create return-freight fees).
• Snap photos and email [email protected].

Fast Shipping

Lightning-fast dispatch

1. Ships in 24-48 hours: 98% of orders leave our warehouse within two business days.
2. 5-10 business-day delivery coast-to-coast—tracked at every mile.

Delivery Delays & Contractor Scheduling

While shipping delays are uncommon, dispatch and delivery timelines are estimates and are not guaranteed. Occasionally, shipments may experience delays due to freight carrier schedules, transportation disruptions, logistics constraints, supply chain conditions, severe weather, natural disasters, acts of God, or other circumstances beyond our reasonable control.

We strongly recommend waiting until your materials have been delivered and inspected before scheduling contractors, installers, or other labor. If scheduling in advance is necessary, please allow sufficient time for potential delivery delays. Any installation or construction work scheduled before materials are received is arranged at your own risk.

To the extent permitted by applicable law, Solidshape is not responsible for contractor or installer fees, idle labor costs, rescheduling charges, equipment rental fees, or other third-party expenses or consequential costs arising from shipping or delivery delays caused by circumstances beyond our reasonable control.

White-glove scheduling

The carrier will call you to schedule within 48 hours—book the drop-off when your crew is on-site. (Please follow this step to avoid storage fees.)

Tracking

After our trusted carriers pick up your order, we'll email you a tracking number. It may take 1-2 days post-shipment for those tracking details to become active.

Bigger orders lower (or free) shipping.

More Details

Flat-rate shipping excludes countertop slabs and sale or specially priced products. Very rarely, an order isn't covered by flat-rate shipping. If that happens, you can choose a custom quote or cancel the order.

For smaller orders, exceptionally high freight costs may occasionally require a supplemental shipping payment. We will always contact you for approval before applying any additional charge. You may decline the adjustment and cancel for a full refund before shipment.

Sample Shipping

• Order a sample for $15—shipping is on us.
• Samples arrive in 4-5 business days. You'll have 60 days to use your $30 sample credit. Learn more at sample orders .

Local Pickup

• Enjoy free shipping with local pickup across Orange County, CA.
• Pickup locations are never at our main office in Anaheim —no products are stored there.
• Select pickup during checkout to reserve your slot.